Çağrı Karşılama/Erişim
A cheap, easy and always accessible communication line is established to improve customer relations and enhance customer satisfaction and loyalty. All questions coming from a variety of channels such as phone, fax and e-mail are replied, and demands are answered.
A special training is provided to the team replying to the questions of customers by phone. The team is monitored during their phone conversations, thereby ensuring a standard service quality.